Endeavour Wellness Clinic (also referred to as the College) treats personal information (including client health records) in accordance with its legal and ethical obligations (including the requirements of the Privacy Act 1988 (Cth).

If you are a client, further information about:

• the types of personal information we collect;
• what we use your personal information for;
• whom we disclose your personal information to;
• how you can request a copy of (or make a correction of) the personal information we hold about you;
• how to contact our privacy team; and
• how to make a complaint about our handling of your personal information,

is set out in our Privacy Policy which is available here Privacy Policy

COLLECTION NOTICE

The College collects personal information about you, including the information set out on this form and information collected from you in connection with consultations. It collects this information in connection with providing services to you through the Endeavour Wellness Clinic. If you do not provide the information requested in this form or do not provide accurate or truthful information, that will impact the College's ability to provide you with services.

The College will use the information provided on this form (and otherwise collected from you during or in relation to a consultation) to provide you with the requested service. It may also use that information for:

• other purposes related to your consultation (including making bookings, providing you with follow-up results or making referrals to other practitioners);
• purposes related to the training functions of the College, including for discussion, training, research and examination purposes (provided that you will not be reasonably identifiable in any externally published research or report without your consent);
• reasonable purposes related to the operation and administration of the College;
• other purpose described in the College's privacy policy which is available on the College's website at https://www.endeavourclinic.com.au/patient-privacy; and
• other purposes permitted by law.

The College may disclose your personal information to third parties in accordance with its privacy policy. This includes disclosure to:

• third parties who are providing you with related services (such as other medical practitioners);
• training and research partners the College collaborates with;
• someone who is responsible for you (such as your carer, guardian or a translator); and
• other members of the College's corporate group.

The College's technology service providers may also have limited access to your personal information as required to provide the College with the relevant technology services. These technology services are provided by authorized service providers approved by the College, including those based overseas (including in New Zealand).

The College stores your personal information on paper and also electronically (including using physical and electronic storage services provided by third parties). The College takes steps to protect your personal information from misuse, interference and loss, and from authorised access, unauthorised modification and unauthorised disclosure.

In addition to obligations under the Privacy Act, the College also has obligations under other laws relating to the maintenance and retention of medical records which may affect the way it handles your information. Generally, the College is required to retain your records for 7 years after your last visit (or longer if you were under 18 at the time).

The College's contact details for queries relating to your personal information (including requests to access or correct your personal information) are:

The Privacy Officer

Endeavour College of Natural Health

Level G, 230 Brunswick Street,

Fortitude Valley

Queensland, 4006

Email: privacy@endeavour.edu.au

In accordance with the Australian Privacy Principles 2014 (Privacy Act 1988), individuals have a right of access to health information held about themselves. Requests for access to client health information must be made in writing using the ‘Client Access to Health Information’ Form available at the Clinic reception.

All client records at our clinics are treated confidentially and in accordance with legal and ethical requirements. Evidence of identity of the person will be required. A driver’s license, pension card, student card, Medicare card or similar identification bearing a specimen signature will normally be acceptable.

Processing of the request cannot begin if any of the requested information is not supplied. A fee may be applicable for accessing information contained in client files. Fees are based on the costs involved for checking the information and preparation of the information for release (e.g. photocopying etc.).

Refer to the Privacy Policy which is available here Privacy Policy

If you are not a client of Endeavour Wellness Clinic and are instead looking for information about how any personal information collected through your use of the website is handled, click Website Privacy Policy.